Tips for Creating a Change Capable Culture
by Shannon Stautberg
While change is hard for any organization, investing time and energy into thoughtfully creating a change capable culture will help ensure your people are prepared to successfully transition to new ways of working. Some tactical things you can do to help ensure your organization is on the path to being change capable are below.
Communicate, Communicate, Communicate! Establishing regular and meaningful communication helps employees know what’s coming, why it’s coming and how it might impact them. A lack of communication can breakdown employee trust, reducing the likelihood that they will get on board with any change. Electronic newsletters, posting current information on office bulletin boards and hosting question & answer coffees with leadership are some of the ways you can keep the lines of communication open with your employees.
Define and Communicate Roles and Responsibilities: People need to know what they are supposed to be doing before, during and (ideally) after the change. If one or more of your employees is unclear about what they are expected to do on a daily basis, this can quickly lead to frustration…frustration that can spread throughout an office like wildfire! Nip that frustration in the bud by ensuring each employee has been given a job description and that their direct boss regularly checks in with them to address questions or concerns regarding their role or responsibilities.
Encourage Employee Collaboration: Establishing a culture that values collaboration as one of its hallmarks will help ensure your employees are open to and prepared for change. One of the ways this can be done is by establishing a well-structured mentor program that allows experienced team members to informally share lessons-learned with colleagues that are new to the team. Regularly recognizing employees that have effectively worked together to complete important projects or tasks is another way to promote ongoing collaboration. This can be done at team meetings or via organization newsletters.
Build Trust by Caring for the Individual: One of the keystones to creating a change capable culture is trust in management. Leaders that sincerely care about the professional success and personal well being of their employees are much more likely to earn the trust of their employees. In addition to praising a job well done, it’s also important for management to get to know their team members – their aspirations, passions and interests. Being flexible with employee needs outside of the office, while still meeting the needs of the business, can make your team more likely to be there when you need them to go the extra mile at the office. The occasional bagels, donuts for the department can also help build good will. Employees that trust management are much more likely to be ready, willing and able to embrace the change that lies ahead.
While building a change capable culture does take time and effort, the return on that investment will be clear in times of change.